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| Two transposed digits in a shipping address open me into a world of incompetency I wasn't aware existed. |
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Not only did UPS fail miserably on the computer thing [you know, where they ship it to me instead of throwing it around like it's one of my juggling toys], they've now managed to take incompetency to whole new levels.
On Monday, an item is shipped via UPS to me. Second day shipping.
I look up in their tracking database on Wednesday that it's been delivered. Except not to here, which is interesting, since I was pretty sure that here is to where it's been shipped. Noticing on the tracking info that there were various weird address confirmations, I attempt ringing them up.
It seems the address on the label had two digits transposed. Fine, sometimes that's just the way it goes. I can choke down a dumb typographical error.
Seems that they noticed the address with the transposed digits didn't exist, looked up Gary Briggs in their database and found some random Gary Briggs that lives out in the great blue yonder or something. So they deliver it there. I can't imagine how they didn't find this me, also, with an address that's alarmingly similar to the one they already have, except two digits are transposed and it actually exists, but hey. What do I know.
They assure me that it'll be picked up on Thursday morning [was delivered to Gary on Wednesday morning], and arrive on my doorstep "either Thursday evening or Friday morning". For bonus points they take my phone number in case there are going to be any problems.
Friday evening rolls round, I try phoning them again. Apparently the last entry in their database they have regarding this was me ringing them up & pickup getting re-scheduled for Thursday.
Not having contacted me in two days to tell me that it didn't happen, I'm IMHO understandably stroppy. "We'll find out what happened and ring you back in under an hour". An hour and a half later I try ringing again just in case, since I don't have too great a record of shipping companies bothering to actually contact me. Apparently they've no idea what's going on, but will "ring [me] back in less than an hour", for a second time.
This time it only takes half an hour to get back to me, and it seems that they've no idea what's going on, but will find out from the driver when he gets back, and have re-scheduled a shiny new pickup for Monday morning.
At least they've generously re-imbursed me. Or, apparently, will do. Or, I'm guessing, will re-imburse the company that shipped it. Who have, in all fairness, responded to one of my e-mails... Albeit only to apologise for the errors that caused me to send the e-mail in the first place. And successfully sent me something that probably qualifies as a weapon to completely the wrong address to start all this. |
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